The course is meant to familiarize students with the concepts, laws, tools and applications of Systems Thinking to model, analyse and solve real-world problems characterizsed by their open-ended, ill-structured nature. 1. The need for Systems Thinking 2. Counter-intuitive Phenomena 3. Problems: Recognition and Description 4. Problems: Conceptual Representation and Specification 5. Systems Structure: Concepts and Modelling Tools 6. Systems Behaviour: Concepts and Modelling Tools 7. Systems Control: Simulation and Policy Analysis